Monday, 5 November 2007

The use of 'reprehensible' worked

I've had an email asking me whether I'd like new t-shirts or a refund! It turns out, throw in a big 'ol word and they'll bow like poppies in the wind. Or something.

Apparently, they've replied to every single email I've sent, and "It's really unfortunate that you [I] haven't been receiving them. :(".

Yes, Threadless use emoticons in their letters to customers. Wow, aren't they a really friendly bunch. It's probably just a couple of guys, in their dorm room, trying to make a t-shirt company in between lectures, trying to be somewhere between Ben & Jerrys and Mother Theresa.

Or not.

I'm English. I hate over familiarity. Especially when you are in my Top Five Most Hated Collective In The World Right Now. It's damn right impertinent.

Anyway, what was once five t-shirts bought in the Threadless sale has become one t-shirt and a hoody due to the lack of sale, an uncountable number of hours emailing customer services, even more updating this and a twitch in my right eye whenever someone mentions internet shopping.

This is not over yet though. I've explained to them I will be emailing them my order every day until I receive a response, so bearing in mind they only respond to one in every four emails I send, expect more updates.

Which reminds me.

Having said they replied to all of my emails, and I just wasn't receiving them, they did this:

"This is what we said in the last email we sent you yesterday at 9:50am.
Hi Susi!

etc etc"

If they did in fact email me at 9.50, why not forward me that email, with the time and date stamp at the top? Why cut and paste and stick in a load of stars? Hmmm? Hmmmmmmmmmmmmm? Unless you were making up a story and wanted to make it look convincing?

Threadless In Poor Customer Communication Shocker.

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